FAQ

FAQ

Discover answers to common questions about our healthcare services.

What services does Tender Hands Homecare offer?

Tender Hands Homecare offers a range of home healthcare services including personal care, companion care, medication management, meal preparation, transportation, dementia and Alzheimer's care, and respite care. Our goal is to meet the unique needs of our clients in the comfort of their own homes.

Who can benefit from Tender Hands Homecare services?
Our services are designed to benefit seniors, the elderly, and individuals with various healthcare needs. We provide care for those recovering from surgery, managing chronic conditions, living with dementia or Alzheimer's, and anyone who requires assistance with activities of daily living.
Are your caregivers trained and licensed?
Yes, all our caregivers are trained professionals. They undergo rigorous training, including certification in CPR and First Aid. We also conduct thorough background checks to ensure our clients' safety and peace of mind.
How do you create a personalized care plan for clients?

We create personalized care plans by conducting comprehensive assessments of our clients' needs, preferences, and medical conditions. Our care coordinators work closely with the client and their family to develop a tailored plan that addresses their
specific requirements.

What is the cost of Tender Hands Homecare services?
The cost of our services can vary depending on the level of care needed and the duration of care. We offer competitive pricing and can provide detailed cost
estimates during a free initial consultation. Additionally, we accept various payment methods, including private insurance, Medicaid, and private pay.
Can you provide care on holidays and weekends?

Yes, we provide care 24/7, including holidays and weekends. Our caregivers are available whenever you need assistance or support, ensuring continuity of care.

How do I request services from Tender Hands Homecare?

To request our services, simply contact our office by phone or email. We will schedule a free consultation to assess your needs and create a personalized care
plan.

Do you offer respite care for family caregivers?
Yes, we offer respite care to provide temporary relief for family caregivers. Taking breaks is essential to prevent caregiver burnout, and our respite care services allow you to recharge while knowing your loved one is in capable hands.
What safety measures are in place to protect clients during the COVID-19 pandemic?
We follow strict safety protocols to protect our clients and caregivers during the COVID-19 pandemic. This includes regular testing, personal protective equipment
(PPE) use, and adherence to CDC guidelines. Our goal is to provide safe and compassionate care while minimizing the risk of infection.
What sets Tender Hands Homecare apart from other homecare providers?
Tender Hands Homecare stands out due to our commitment to compassion, professionalism, and personalized care. We prioritize the well-being and comfort of our clients and aim to create meaningful, lasting relationships with them and their families. Our team's dedication and expertise are the cornerstones of our exceptional service.
Are your services covered by insurance or Medicare?
The coverage of our services can vary based on individual insurance plans and Medicare. We recommend reaching out to your insurance provider or Medicare to inquire about coverage for homecare services.
How do you match caregivers with clients' specific needs?
We carefully assess each client's needs and preferences during the initial consultation. Based on this assessment, we select caregivers who have the
appropriate skills and experience to provide the best possible care.
Can I request a change in my caregiver if I feel the need for a different match?
Yes, if you feel that a caregiver is not the right match for you, you can request a change. We want you to feel comfortable and satisfied with your care, and we will work to find a caregiver who better aligns with your preferences.
What is the minimum duration of care you provide?
We offer flexible care options, including short-term and long-term care. There is no strict minimum duration, and we can tailor our services to meet your specific needs, whether it's a few hours a day or 24/7 care.
How often do you communicate with family members or responsible parties?
We believe in transparent communication with families and responsible parties. Our care coordinators provide regular updates as agreed upon in the care plan. Additionally, we encourage families to reach out to us with any questions or concerns at any time.
Is Tender Hands Homecare licensed and insured?

Yes, we are fully licensed, bonded, and insured to provide homecare services. Our commitment to compliance and safety ensures that our clients receive care from a
reputable and reliable provider.

Can I choose my caregiver?
Yes, we understand the importance of a good caregiver-client match. We strive to match our clients with caregivers who not only meet their care needs but also align with their personality and preferences.
How do you handle emergencies or unexpected situations?
Our caregivers are trained to handle emergencies, and we have a well-defined protocol in place. We also maintain open lines of communication with clients' families to address any unexpected situations promptly.
What if I need to make changes to my care plan?
We understand that care needs can change over time. You can contact our care coordinator to discuss any necessary changes to your care plan. We will adjust your plan to meet your evolving needs.
Can you provide care in assisted living facilities or nursing homes?
Yes, we can provide care in various settings, including assisted living facilities and nursing homes, to complement the existing care services or provide additional
support as needed.
Do you provide transportation to medical appointments?

Yes, we offer transportation services to ensure our clients can attend medical
appointments, run errands, or engage in social activities outside of their homes.

How do you ensure client privacy and confidentiality?
We take client privacy seriously and adhere to strict confidentiality policies. Our caregivers are trained to respect and protect the privacy and dignity of our clients.
What happens if I have concerns or issues with my caregiver or services?
We encourage open communication. If you have concerns or issues, please contact our office immediately. We will address your concerns and work to resolve any issues to your satisfaction.
Can I discontinue services at any time?
Yes, you can discontinue services at any time with advance notice. We understand that circumstances can change, and we want our clients to feel comfortable and in control of their care decisions.
How do I get started with Tender Hands Homecare services?
To begin receiving our services, please contact our office to schedule a free consultation. During this consultation, we will assess your needs, answer any questions, and create a personalized care plan tailored to you or your loved one.
Are your caregivers trained to handle specialized conditions or medical equipment?
Yes, our caregivers receive specialized training to handle various medical conditions and equipment, such as mobility aids, ventilators, or specialized therapies. We ensure that caregivers have the necessary skills to provide safe and effective care.
What languages do your caregivers speak?
We have a diverse team of caregivers who speak multiple languages to accommodate the linguistic needs of our clients. Please let us know your language preferences, and we will do our best to match you with a caregiver who speaks your preferred language.
Do you provide palliative care or end-of-life care?
Yes, we offer palliative care and end-of-life care services to ensure that individuals facing serious illnesses or end-of-life transitions receive compassionate and
supportive care.
How do you handle medication management and reminders?

Our caregivers are trained to assist with medication management, including
administering medications at the prescribed times, organizing pillboxes, and
providing medication reminders to clients.

What geographic areas do you serve?
We provide services in in Colorado, and other parts of the United States. If you are unsure if we cover your area, please contact us, and we will be happy to clarify.
If you have further questions, kindly visit our contact page and speak with one of our customer representatives.